Store FAQs

Shipping:

Do you offer free shipping?

• Yes, we provide free shipping on all orders placed on our website.

How long will it take to receive my order?

• The delivery time for orders can vary depending on product availability. Orders may take between 1 to 12 weeks to be processed and shipped. We strive to dispatch orders as quickly as possible, and you will receive a notification once your order has been dispatched.

Will I receive tracking details for my order?

• For certain products that are delivered by third-party suppliers, you will receive tracking details once your order has been dispatched. This allows you to monitor the delivery status of your package.

Returns and Exchanges:

Can I exchange a product I purchased?

• Exchanges may only be made in the event of a faulty product. If you receive a faulty item, please contact us at info@studiolbi.com, and we will be happy to assist you with the exchange process.

What should I do if I receive a faulty product?

• If you believe you have received a faulty product, please contact us at info@studiolbi.com within 7 days of receiving your order. Our customer support team will guide you through the return process and assist with an exchange for the faulty item.

Can I return a non-faulty product for a refund or exchange?

• We accept returns and exchanges only for faulty products. If the item you received is not faulty but you wish to return it for other reasons, please refer to our Returns and Exchanges policy for more information.

How long does it take to process a refund for a faulty product?

• If you choose a refund for a faulty product, please allow up to 10 business days for the refund to be processed back to your original payment method.

Who covers the shipping costs for returns and exchanges?

• If a product is deemed faulty, StudioLBI will cover the shipping costs associated with the return and exchange.

What should I do if my product arrived damaged during shipping?

• If your product arrives damaged during shipping, please contact us immediately at info@studiolbi.com, and we will work with the shipping carrier to resolve the issue.

Contact Us:

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at info@studiolbi.com. We are here to help and ensure you have a seamless shopping experience with StudioLBI.